Over the past 15 years Agricola has efficiently and with a
minimum of fuss paid claims to primary producers who have suffered
losses under Agricola policies.
The value of a good insurance policy lies in the integrity of the insurer’s claims department.
At Agricola, we pride ourselves in the claims service we
provide. We recognize that growers need their claims to be handled
professionally, efficiently and quickly.
With crop insurance, as with other classes of insurance, when a grower pays their premium, all they have as evidence of their insurance protection is a written promise in the form of the insurance policy and accompanying schedule of insurance. It is not until such time that the grower suffers a loss that they really discover how their insurer will respond to their promise.
Agricola has always and continues to aim for the highest standard of claims service by ensuring prompt and impartial loss assessment by well trained, competent and independent loss assessors, checking that the grower’s loss is fair and reasonable and then by paying the full claim amount as quickly as possible.
Agricola will always take into account the special needs of growers in the case of severe hardship. For example, it is Agricola claim policy to make advance payments to mirror the normal income stream for that grower, where possible, by arranging for advance payments to be paid to allow the grower to have sufficient cash flow to continue to operate with minimal disruption due to their loss.
Our promise to all growers who insure with Agricola is to settle all valid claims as quickly and as efficiently as possible. When you have suffered a loss it is reassuring to know that you are in good hands.
If you have a complaint, or wish to lodge a dispute regarding
any aspect of the claims process, please write to us and explain
what your complaint is and the reasons behind it. We will then
either resolve or attempt to resolve your complaint immediately or
refer you to our Internal Dispute Resolution Committee (IDRC) if
your complaint is unresolved.
If you are not satisfied with the outcome from our IDRC, we will advise you who to contact to take your complaint further. This may include referring you to the External Dispute Resolution (EDR) process set up by Agricola and the insurer. This process may include referring you to the Financial Ombudsman Service or similar body. The EDR process operates on an independent basis to fully review all aspects of your complaint at no cost to you. Agricola is bound by the recommendations of the EDR process.
Agricola is committed to the General Insurance Code of Practice and is a signatory and compliant with this code. The details of this code can be referenced or downloaded at http://www.codeofpractice.com.au.
Should you need to make a claim, please download the claim form
PDF Claim form
download here and follow the instructions to complete and
submit the claim.
You will also require Adobe Acrobat Reader to read the form. If you do not already have Adobe Acrobat Reader, you can download and install a free copy from http://get.adobe.com/reader/.